Delete my Glutax account
Find the steps to close your account and request erasure of your data, even without access to the app.
Draft version
Page under review on staging. The documents published on glutax.ca remain applicable until the new version takes effect.
Without access to the app
By email
Prepare your deletion request in one click. Our team will guide you through identity verification and the handling of your data.
Opens your email app with a prepared request. You review and send the message.
You have access to your account
In the app
You can also start account deletion directly in Glutax.
- Open your account settings.
- Choose “Delete my account”.
- Follow the displayed confirmations.
Before you begin
Three things to check so you can keep what you need.
Keep your documents
Export the reports and supporting documents you need for your tax records before closing your account.
Cancel renewal
Deleting your account does not cancel your subscription. Manage it in the store where you purchased it.
Check your cloud copies
Drive, iCloud and exported copies are managed separately. Stop synchronization before deleting cloud copies.
Understand cloud copiesWhat happens next?
Your request is handled by Noriven, the operator of Glutax.
Your request
Send the email from your account’s address, if possible.
Identity verification
We check the information needed to protect your account.
A follow-up
We explain the outcome and any retention exceptions.
Your questions, answered
Which email address should I use?
Email contact@glutax.ca, ideally from the address associated with your account, with the subject “Glutax account deletion”. Request account closure and erasure of associated data, including report archives you want removed. If you can no longer use that address, let us know so we can arrange appropriate identity verification.
What happens to my data?
Closure deletes your Glutax account and associated operational data: sessions, notification tokens, subscription records held by Noriven and annual totals. Report archives are retained for three years after closure, with access restricted to authorized administration, to verify authenticity, prevent falsification and defend Noriven’s rights. They include report data and a profile snapshot without the postal address; they are not anonymous. They must be deleted at expiry, except for targeted, documented retention for a specific legal obligation or identified dispute. You may request a review of this retention or earlier erasure; we explain the outcome and any exceptions. Technical backups follow their configured 14-day rotation, described in the Privacy Policy.
How is my request handled?
Requests are handled after identity verification, within applicable legal deadlines. We let you know if further information is needed. You can use the same contact to request deletion of selected information without closing your account, or exercise access and portability rights.
What about my subscription and cloud copies?
Deleting Glutax or its account does not cancel an App Store or Google Play subscription. Cancel renewal in the original store. Closure does not automatically revoke Google access or delete Drive, iCloud, exported or shared copies, or copies on other devices. Stop synchronization on relevant devices before deleting cloud copies.
What information should I provide?
Never send your password, a sign-in code, social insurance number or medical letter with this request. Noriven checks only the information needed to avoid deleting another person’s account.