Terms of service for Glutax

You must be at least 18 years old to use the Application. By creating an account, you confirm that you are at least 18 years old. Noriven cannot be held responsible if a minor uses the Application by providing false information about their age. Any such misrepresentation constitutes a violation of these Terms and may result in immediate account closure.

The Application is exclusively intended for Canadian residents and operates according to Canada Revenue Agency tax regulations.

• You must provide accurate and complete information during registration. Providing false or misleading information may result in the suspension or closure of your account.
• You are responsible for maintaining the confidentiality of your account and login credentials
• You are solely responsible for all activity that occurs under your account. Noriven cannot be held responsible for any unauthorized access resulting from your negligence in protecting your credentials.
• You will notify us immediately of any unauthorized use
• One account per person is authorized; family sharing is not permitted
• By creating an account, you confirm having a diagnosed celiac disease and being eligible for the medical expense tax credit according to the CRA (see eligibility criteria)

We reserve the right to suspend or close your account in case of:
• Violation of these Terms of Use
• Provision of false or misleading information
• Fraudulent or abusive use of the Application
• Non-payment of subscription

You may use the sign-in methods offered on your platform, including Apple or Google. Glutax verifies necessary information with the provider without receiving your Apple or Google password. You must retain access to the third-party account and comply with its terms.

Losing, suspending or revoking that access may prevent sign-in to Glutax. Contact support to review recovery options after identity verification; account merging or recovery is not guaranteed. Google Drive authorization is separate from Google sign-in and remains optional. Removing a connection does not automatically delete your Glutax account or cancel a subscription.

Monthly or annual subscriptions may be offered in the App Store or Google Play. The applicable price, currency, taxes, duration and renewal terms are those presented by the store before you confirm your purchase.

Trial or promotional offers depend on the store, period and your eligibility. A free month or price shown on another platform does not automatically apply to your purchase. After a trial, a paid subscription may begin under the terms accepted in the store unless cancelled within the indicated period.

Payments and renewals are handled by the original store: the App Store on iOS or Google Play on Android. An automatically renewing subscription continues under the store’s terms until cancelled.

You can manage or cancel renewal through Apple subscriptions or Google Play subscriptions. Refunds follow the store’s process without limiting mandatory legal rights. Noriven uses RevenueCat to verify purchases and manage Premium access.

Premium features require an active entitlement recognized for your Glutax account. Free or trial access is limited to the features and conditions announced in the app.

When access expires, Premium features may be restricted. Data is not automatically deleted for that reason alone: retention follows the Privacy Policy. You can contact support to request access, export or deletion of your information without an active subscription.

Price changes applicable to your subscription are communicated at least 30 days in advance by email or through the store’s mechanisms. Store or legally required notices and agreements apply. A change does not retroactively alter a paid period; you may cancel renewal before it takes effect.

Premium entitlements are associated with the Glutax account recognized by our service. On another compatible device, sign in to the same account so the app can check existing entitlements, subject to the features available on that platform. Restoring a purchase uses the store and store account that made it; it does not transfer billing to another store.

An Apple purchase remains managed by Apple, and a Google Play purchase by Google Play. A second purchase may create a second, separately billed subscription. Check existing subscriptions and contact support if your entitlement is not recognized before purchasing another. Recognizing a subscription does not transfer data between iCloud and Drive.

Use is personal; resale, redistribution of access and unauthorized commercial use are prohibited. To preserve availability and prevent abuse, temporary rate limits or technical protections may apply, particularly for automated requests, abnormal activity or heavy load. Offer terms and any offer-specific limits are shown in the app. These protections must not be bypassed.

You are fully responsible for:
• The accuracy of data entered in the Application
• Possession of a valid medical certificate attesting to your celiac disease, as required by the CRA to claim tax deductions
• Retention of your original receipts as supporting documents, in accordance with CRA requirements. The Application stores digital copies, but is not responsible in case of loss of these files.
• Compliance of your tax deductions with CRA regulations
• Verification of calculations generated by the Application

It is prohibited to use the Application for:
• Fraudulent or illegal activities
• Bypassing technical or security limits
• Accessing accounts or data of other users
• Using automated methods to access the service

Any violation of these prohibitions may result in the immediate suspension or closure of your account without refund.

The Application, including its code, design, content and functionality, is protected by intellectual property rights.

You may not:
• Copy, modify, distribute or create derivative works of the Application
• Reverse engineer, decompile or disassemble the Application
• Remove or modify copyright notices or other proprietary markings

The generated PDF reports contain your data and you may use and share them freely with your accountants, CRA or any other authorized party. A copy of the reports is stored on our servers in accordance with our Privacy Policy.

It is strictly prohibited to modify PDF reports generated by the Application. Any alteration of a report constitutes a violation of these Terms and may result in the closure of your account.

We grant you a limited, non-exclusive and revocable license to use the Application according to these Terms. This license automatically terminates in case of violation of these Terms or upon closure of your account.

An Internet connection is required for authentication, entitlement verification and server features including OCR, PDF rendering, purchases and cloud synchronization. Some local data may remain viewable or editable depending on the session and app version, but full offline operation is not guaranteed. Pending changes may synchronize when connectivity returns.

Current versions target iOS 18.4 or later and Android 8.0 (API 26) or later, subject to the compatibility listed for the build offered in the store. Certain Android features, including Google sign-in, Drive, notifications and purchases, depend on Google services and a compatible account. Download and feature availability depend on the platform, region and distributed version.

The Application automatically detects your device's language (French or English) and adapts accordingly. You can manually change the language in the Application settings.

We may publish updates to the Application to improve functionality, fix bugs, or ensure compliance with CRA requirements and applicable laws. You agree to install required updates to continue using the Application optimally.

We may also temporarily suspend access to the service for planned or unplanned maintenance operations. We will endeavour to notify you in advance when possible, but no guarantee of continuous availability is offered.

iCloud or Google Drive synchronization is enabled voluntarily. It requires an accessible cloud account, requested permissions, available storage and sufficient connectivity. Relevant data and access are described in the Privacy Policy, including section 5.4 for Drive.

Delays, conflicting changes, interruptions or provider limits may affect synchronization. Deletions may propagate to other authorized devices: check your copies and separately retain required supporting documents. An offline device may retain an older copy.

Revoked access, a suspended cloud account or full storage can interrupt transfers. Disabling the feature does not erase previously transferred documents. Glutax account deletion, access revocation and cloud-copy removal are separate processes (10.5).

The Application is provided "as is" and "as available", without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Glutax is a management and calculation tool. We are not:
• Tax advisors or accountants
• Responsible for CRA decisions regarding your deductions
• Guarantors of acceptance of your tax returns

You are fully responsible for:
• The accuracy of information entered in the Application
• Backing up your own data, reports and receipts. While the Application stores copies, you must maintain your own backups.
• Verifying data extracted by artificial intelligence before use
• Compliance of your tax returns with CRA requirements
• Retention of your original receipts as supporting documents
• Consulting a tax specialist or professional accountant for any complex tax questions

Glutax does not constitute a professional accounting service and does not replace the advice of a licensed tax specialist or accountant.

Subject to rights and liabilities that cannot legally be limited, our total liability for damages that may lawfully be capped is limited to subscription fees you paid in the preceding 12 months. This cap does not apply where prohibited by mandatory law.

Only to the extent permitted by law, we do not guarantee error-free OCR, calculations or reference prices, uninterrupted service, or CRA decisions. You must review results and keep supporting documents.

Third-party services, including Apple, Google, RevenueCat, OpenRouter and OCR/inference providers, may have their own terms, interruptions and restrictions. Their involvement does not release Noriven from legal security, privacy or consumer protection obligations. No exclusion applies to liability that cannot legally be excluded.

You use the Application at your own risk and should consult qualified professionals for your specific tax questions.

IMPORTANT — Quebec residents: The Quebec Consumer Protection Act (CPA) provides specific rights that may override certain limitations above. To the extent that any provision of these Terms is found to be contrary to the CPA or any other applicable mandatory law, that provision will be replaced by the applicable legal rule, without affecting the validity of the remaining provisions. All other limitations will apply to the maximum extent permitted by law.

To the extent permitted by law, an event beyond our reasonable control that meets the legal criteria for force majeure may affect service performance. A provider outage, including Apple, Google, OpenRouter or RevenueCat, does not automatically qualify. We take reasonable continuity and communication measures appropriate to the circumstances without limiting mandatory rights.

Nothing in these Terms waives your right to bring or participate in a class action or any other remedy protected by mandatory law. Section 9’s limitations are interpreted subject to those rights.

The Application may display reference prices of comparable gluten-containing products, provided for indicative purposes only to help you estimate the additional cost of gluten-free foods. These prices come from publicly available third-party retailer sources and:
• may be inaccurate, incomplete, outdated, or vary by region, store and time;
• do not constitute an offer, a purchase recommendation, or a guarantee of price or availability;
• are provided without any warranty as to their accuracy.

You remain solely responsible for verifying the amounts used and the accuracy of your tax return. Noriven disclaims all liability for the reference prices displayed and for any decisions made on the basis of them.

You may cancel renewal with the original store, the App Store or Google Play. Paid access normally continues until the end of the relevant period, subject to a refund decision or other applicable store rule. Refund requests are handled under store rules and your legal rights. Cancelling a subscription is separate from closing the account.

We may temporarily suspend or permanently terminate your account in case of:
• Violation of these Terms
• Abusive or fraudulent use
• Prolonged payment default
• Request from government authorities
• Service cessation (60 days notice)

Temporary suspension allows reactivation after correction of the problem. Permanent termination applies for serious or repeated violations.

Except in case of serious violation or fraud, we will notify you by email before suspending or terminating your account, and will give you the opportunity to correct the situation if applicable.

Permanent account closure ends account access. Associated operational data is deleted under the Privacy Policy. Archives needed to verify report authenticity, prevent falsification and defend Noriven’s rights are retained for three years after account closure, with access restricted to authorized administration. They must be deleted at the end of that period, except for a targeted hold required by a specific legal obligation or identified dispute, as described in Privacy Policy section 5.3.

You may request a review of this retention or earlier erasure. First export documents you need, or contact support to exercise access and export rights. Backups follow section 5.3; cloud copies, exports and store billing follow the separate steps in section 10.5.

The following sections survive termination: Intellectual Property (6), Limitation of Liability (9), Privacy and Data Protection (7), and Applicable Law and Jurisdiction (14).

You can request deletion in the app or on the Delete my Glutax account page without reinstalling the app. We may verify your identity before carrying out an external request.

Account deletion does not cancel an Apple or Google Play subscription, automatically revoke Google permissions, or delete documents already stored in Drive, iCloud, exports or unsynchronized devices. Cancel renewal in the original store and manage copies as described in section 8.7 of the Privacy Policy. Stop synchronization on relevant devices before deleting cloud copies to avoid another upload.

The Application provides calculation tools based on public information from the Canada Revenue Agency (CRA). It does not constitute professional tax, accounting or legal advice.

We are not chartered accountants, tax advisors or lawyers, and we do not provide any professional opinion on your specific tax situation.

By generating a report, you attest under your responsibility that you possess a valid celiac disease medical certificate required by the CRA for any deduction claimed. Any false declaration may result in the closure of your account and exposes you to CRA penalties.

Adding a copy of this letter to Glutax is optional: it only helps you gather the documents in your exported records for your dealings with the CRA. Glutax does not verify the diagnosis, analyse this letter through the receipt OCR service or automatically send it to the CRA. This document-organizing feature does not replace your responsibility to possess and retain the required supporting documents.

You remain fully responsible for:
• The validity of your tax claims
• Compliance with CRA requirements
• The accuracy of your returns
• Consequences of any error or omission
• Responding to CRA verification or audit requests
• Providing any supporting documentation to the CRA

We strongly recommend that you consult a chartered accountant or tax specialist for any questions regarding your personal tax situation, particularly before submitting your deductions to the CRA.

CRA regulations may change without notice. We strive to keep the Application up to date, but we do not guarantee that the Application always reflects the most recent regulations. It is your responsibility to verify the accuracy of applicable tax regulations.

Minor changes are announced by email at least seven days before taking effect. Major changes affecting your rights, obligations or data processing are announced at least 30 days in advance and submitted for your explicit acceptance in the app, consistently with the Privacy Policy.

Any new consent needed for personal information processing is requested before that processing. If you decline changes, you can request an export of your data and close the account. Draft versions shown on staging have not taken effect.

We may change certain features. Discontinuing major features is announced at least 30 days in advance where possible. Effects on a paid subscription, including refund or termination rights, are determined under applicable law and store rules; nothing removes mandatory rights.

The most recent version of these Terms is always available in the Application and on our website, with the last update date clearly indicated.

We may send you:
• Email verifications upon registration
• Security codes for password changes
• Year-end notifications for available reports
• Subscription end and renewal notifications
• Security alerts or data breaches (in accordance with section 7.3 of our Privacy Policy)
• Notifications of changes to the Terms of Use or Privacy Policy
• Account deletion confirmations
• Notices of important legal changes

These communications are essential to the operation of your account and you cannot unsubscribe from them.

With your explicit consent, Noriven may send you marketing content regarding new features, special offers and Glutax news, as well as information about its other application projects. You can unsubscribe at any time via the unsubscribe link in each email or in the Application settings.

With your consent, the Application may send you push notifications. You can enable or disable these notifications at any time in the Application settings or in your device settings.

All official communications are sent by email to the address provided during your registration. It is your responsibility to maintain a valid email address and to regularly check your emails, including your spam folder.

These Terms are governed by the laws of Quebec and Canada.

Competent courts are determined under the rules applicable to the dispute. The choice of Québec law does not deprive you of a court or mandatory protection to which you are entitled as a consumer.

You may contact contact@glutax.ca to seek an amicable resolution; we aim to respond within 30 days. This step is optional and does not prevent court proceedings, participation in a class action or exercising remedies within applicable deadlines.

These Terms do not restrict your right to bring a class action, participate in one or be a member of the relevant class. No mandatory prior arbitration or exclusively individual resolution is imposed.

If any provision of these Terms is deemed invalid or unenforceable by a competent court, the other provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely approximates the original intent.

These Terms are available in French and English. In case of discrepancy between versions, the French version shall prevail.

These Terms, together with our Privacy Policy, constitute the complete agreement between you and Noriven regarding the use of the Application and supersede all prior agreements, communications and proposals, whether oral or written.

Our non-exercise or delay in exercising a right provided under these Terms does not constitute a waiver of that right, and does not prevent the subsequent exercise of that right or any other right.

You may not assign or transfer your rights and obligations under these Terms without our prior written consent. We may freely assign or transfer our rights and obligations, particularly in the event of a merger, acquisition or sale of assets, subject to informing you in accordance with our Privacy Policy (section 14.4).

All notices required under these Terms must be sent:
• To you: by email to the address associated with your account
• To us: by email to contact@glutax.ca

Notices are deemed received 24 hours after sending by email.

No provision of these Terms creates a partnership, joint venture, employment relationship or agency between you and Noriven.